We will communicate with you in a clear, accurate and timely manner so you can enjoy your property and be confident your needs are looked after. We receive hundreds of requests, questions and action items every day and while we have to prioritise these, all enquiries will be responded to within 1 business day.We will ensure you have all the resources you need at your fingertips including a full list of emergency contacts, answers to commonly asked questions on our web site, an after-hours contact number and, in addition to all that, a maximum response time of 4 hours, 7 days a week for emergencies.From the very first Annual General Meeting for a new complex, through to the formation of the executive committee and onwards to regular meetings throughout the year, we will provide you with everything you need. We provide a welcoming, supportive meeting environment; information and executive training resources to ensure you get the most from the experience; and detailed follow up and reporting so you remain fully informed and achieve real outcomes.Your Strata manager and our whole support team are committed to continually developing their knowledge and professional skills; so they are prepared to confidently provide what you need; and are up to date with all matters impacting on the development where your property is located.Our systems and technology will provide you with 24 hour a day access to your account, along with effective and efficient responses to any needs that arise relating to your complex.